:root{--navy:#0a1f44;--navy-deep:#061633;--gold:#c8a96a;--gold-light:#e3c895;
  --bg:#f4f6fb;--panel:#fff;--text:#1c2332;--muted:#5b6478;--border:#e1e6ef}
*{box-sizing:border-box}body{margin:0;font-family:-apple-system,Segoe UI,Inter,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.55}
a{color:var(--navy);text-decoration:none}a:hover{color:var(--gold)}
h1,h2,h3{color:var(--navy);margin:0 0 .5em}h1{font-size:1.6rem}
.container{max-width:1100px;margin:0 auto;padding:0 24px}
.appbar{background:var(--navy-deep);color:#fff}
.appbar .container{display:flex;align-items:center;justify-content:space-between;height:60px}
.brand{color:#fff;font-weight:700;display:flex;gap:10px;align-items:center}
.brand .mark{width:30px;height:30px;background:var(--navy);color:var(--gold);border-radius:7px;display:grid;place-items:center;font-weight:800;box-shadow:inset 0 0 0 1px var(--gold)}
.brand small{color:var(--gold-light);font-weight:500;font-size:.7rem;letter-spacing:.18em;text-transform:uppercase}
.appbar nav a{color:#cdd5e6;margin-left:18px;font-size:.92rem}.appbar nav a:hover{color:var(--gold-light)}
main{padding:28px 0 80px}
.panel{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:18px 22px;margin-bottom:18px}
.row{display:flex;gap:14px;align-items:center;justify-content:space-between;flex-wrap:wrap;margin-bottom:14px}
.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:6px;border:1px solid transparent;background:var(--navy);color:#fff;font-weight:600;font-size:.86rem;cursor:pointer;text-decoration:none}
.btn--gold{background:var(--gold);color:var(--navy-deep)}
.btn--ghost{background:#fff;color:var(--navy);border-color:var(--navy)}
.table{width:100%;border-collapse:collapse}
.table th,.table td{padding:9px 10px;border-bottom:1px solid var(--border);text-align:left;font-size:.9rem}
.table th{font-size:.74rem;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}
.tag{padding:2px 8px;border-radius:999px;font-size:.7rem;font-weight:700;background:var(--bg);color:var(--muted)}
.tag.open{background:#fff7e0;color:#8a6800}.tag.closed{background:#eef6ee;color:#1c5b30}.tag.escalated{background:#fdecec;color:#7a1d2c}
.form{background:#fff;border:1px solid var(--border);border-radius:12px;padding:22px;max-width:560px}
.form label{display:block;font-size:.83rem;font-weight:600;margin:12px 0 5px}
.form input,.form select,.form textarea{width:100%;padding:10px 12px;border:1px solid var(--border);border-radius:7px;font:inherit}
.muted{color:var(--muted)}
.alert{padding:9px 13px;border-radius:8px;margin-bottom:12px;font-size:.9rem}
.alert--err{background:#fdecec;color:#7a1d2c;border:1px solid #f5c5c5}
.auth{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 80% -10%,#142b5e,var(--navy) 55%,var(--navy-deep) 100%)}
.auth .form{box-shadow:0 30px 60px rgba(0,0,0,.35);width:380px}